Skip to main content

Adam Dick Returns to Psynergy as Compliance and Training Manager

Adam Dick

Adam Dick, formerly with Psynergy Programs as administrator of Nueva Vista Sacramento, has returned to the company in a new role, as compliance and training manager. Earlier positions at Psynergy also included stints as administrator of the company’s facilities in Morgan Hill and Greenfield. 

“This is a role just created last year,” says Adam.  “Ironically, I recommended that we go down this path with an enhanced focus on training five years ago.  I am very happy to see that the idea has finally come to fruition.” 

With his companywide experience and contacts, Adam is uniquely qualified to implement a standardized training protocol for all of the Psynergy facilities.

Currently he is engaged in teaching a monthly on-boarding program that involves three phases – an 8-hour orientation, a four-hour first-aid certification, and a four-hour non-violent crisis intervention program. 

“The orientation is for everyone hired in the last month, but since it is a new program, everyone in the company is required to attend, with newer people the priority,” says Adam.  “The first-aid certification is also required for everyone working at Psynergy.”

The third component, non-violent crisis intervention, (NCVI) focuses on how to recognize and de-escalate a client who is in crisis and showing increased symptoms needing support. 

“We don’t do hands-on, but our certifying entity Crisis Prevention Institute has developed disengagement skills that I’ll be teaching,” Adam relates.  “The curriculum also covers how to be proactive and de-escalate in the early stages of a crisis.  Participants learn how to recognize and address the stages of crisis:  anxiety, defensiveness, acting out and, lastly, how to implement tension reduction.  This is where they engage with the client to prevent a similar crisis from happening in the future.”  

Another program he will be ramping up is ongoing in-service training on the third Thursday of the month, as well as working with administrators to coordinate additional on-site group trainings and coaching opportunities.

“I am a huge fan of training,” says Adam Dick. “It’s worth spending time to make sure that the staff has a clear understanding of the job at hand and is approaching it in the optimal way.  I still benefit from training even after 20 years in the business, and I am happy to have the opportunity to share what I know.  Our staff members already have great skills and amazing hearts.  I just want to be the facilitator to help us learn from each other, build confidence and continue our development.”